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Privacy statement

Via our webshop www.duuxstore.com, privacy-sensitive data, or personal data, are processed. Duux B.V. considers the careful handling of personal data of great importance. We therefore process and secure personal data carefully.

In our processing we comply with the requirements of the privacy legislation. This means, among other things, that:

We clearly state the purposes for which we process personal data. We do this by means of this privacy statement;

We limit our collection of personal data to only those personal data that are necessary for legitimate purposes;

We will first ask you for your explicit consent to process your personal data in cases where your consent is required;

we take appropriate security measures to protect your personal data, including requirements from parties processing personal data on our behalf;

we respect your right to access, correct or delete your personal data at your request.

Duux B.V. is responsible for the data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We advise you to read these carefully.

This privacy statement was last amended on 01-06-2018.

Use of personal data

When using our webshop, we obtain certain information from you. This may be personal data. We only store and use the personal data that you provide directly, in the context of the service you have requested, or where it is clear when you provide them that they are provided to us for processing.

We use the following data for the purposes set out in this privacy statement:

Your name and address details

Telephone number

Invoice address

Email address

Payment details

Gender

Registration

Certain parts of our webshop require you to register first. After registration, we store the personal data you have provided using the user name you have chosen. We keep this information so that you do not have to fill it in again and again and so that we can contact you as part of the execution of the agreement.

We will not provide the data linked to your user name to third parties, unless this is necessary for the implementation of the agreement you conclude with us or if this is required by law. In case of suspected fraud or misuse of our shop, we may provide personal data to the competent authorities.

Access portal

With our portal you can access a management environment where you can set up, specify and change things yourself.

Order processing. When you place an order with us, we use your personal data to process it. If necessary for proper handling, we can also provide your personal information to third parties. You can read more about this later in this privacy statement.

Advertising

In addition to the information on our website, we can also inform you about our new products and services:

by e-mail

via social media

by phone

contact sheet

newsletter

live chat

Through our webshop we offer the possibility to ask questions through a contact form, where you will be asked to fill in various details to handle your question. You choose which information you provide. The information you send us, will be kept as long as the nature of the form or the content of your e-mail is necessary for the complete answer and handling thereof.

We use your e-mail address that we received in the context of your purchase after your purchase to inform you about similar products and services. You can object to this by using the unsubscribe option provided in our communication is offered. Your e-mail address will not be provided to third parties.

If you register for our newsletter, we will use the data required for this or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with article 6 paragraph 1 S. 1 lit. a AVG. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link included in the newsletter for this purpose. After unsubscribing, we will delete your e-mail address unless you have expressly agreed to the further use of your data or we reserve the right to continue to use data which is legally permitted and about which we inform you in this statement.

Publication

We do not publish your customer data.

Advertisements

Our webshop displays advertisements.

Distribution to third parties

We may pass on your data to our partners. These partners are involved in the execution of the agreement.

Social media buttons are included in our webshop. With these buttons the managers of these services collect your personal data.

Creditworthiness assessment

If you wish to pay using the payment method “AfterPay", the provider of this service reserves the right to carry out a creditworthiness assessment (or have it carried out). Provider’s contact details:

AfterPay (Arvato Finance B.V.)

Hogehilweg 8

1101 CC Amsterdam

+31 20 723 0270

Cookies

Our webshop uses cookies. Cookies are also placed via third parties that have been enabled by us.

When you visit our webshop for the first time, a message is shown in which we explain why we use cookies. Your further use of our webshop will be regarded as consenting to this use of cookies.

You are free to disable cookies through your browser. Please note that it is possible that our website may no longer work optimally.

We have made agreements with third parties who place cookies about the use of cookies and applications. However, we do not have complete control over what the providers of these applications themselves do with the cookies when they read them. For more information about these applications and how they handle cookies, please refer to the privacy statements of these parties (please note that they may change regularly).

Security

We take security measures to limit misuse of and unauthorised access to personal data. In particular, we take the following measures:

Access to personal data is protected with a user name and password.

Storage periods

The personal data described above will be retained for as long as necessary to process your orders, including warranty. Thereafter, we store data for up to one year for the described statistical purposes. The data will then be deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment data).

Third party websites

This privacy statement does not apply to websites of third parties that are connected to our webshop by means of links. We cannot guarantee that these third parties will handle your personal data in a reliable or safe manner. We advise you to read the privacy statement of these websites before using these websites.

Changes to this privacy statement

We reserve the right to make changes to this privacy statement. It is recommended that you consult this privacy statement regularly so that you are aware of these changes.

Viewing and changing your data

If you have any questions about our privacy policy or if you have any questions about accessing or changing (or deleting) your personal data, you can contact us at any time by using the information below.

You can also send us a request to view, change or delete this information. You can also submit a request to request a data export for data that we use with your permission, or a reasoned statement that you want us to restrict the processing of personal data.

In order to prevent abuse, we may ask you to adequately identify yourself. When it comes to accessing personal data linked to a cookie, you should send a copy of the cookie in question. You can find this in the settings of your browser. If the information is not correct, you can ask us to change the information or have it removed.

Personal Data Authority

Of course we will be happy to help you if you have any complaints about the processing of your personal data. Under the privacy legislation, you also have the right to submit a complaint to the Personal Data Authority against this processing of personal data. You can contact the Personal Data Authority for this purpose.

Contact details

Duux BV
Veghelsedijk 2f
5406 TE Uden
service@duux.com
+31 (0) 413 256 366