Returning an order
If you regret your purchase, you may revoke it within 14 days without giving a reason. After notifying us that you wish to cancel your purchase, you have another 14 days to return the product.
You can return your order by filling out the form on this page and confirming with “request return”.
Return terms
- We can only process returns if the order – where possible – is returned undamaged, in its original packaging, and in a sturdy shipping box. For products that are damaged or show signs of use, we reserve the right to charge for the damage (depreciation).
- Items delivered by Duux.com via the following sales channels: Fonq.nl
- Items purchased directly online from duux.com. If you bought a Duux product from one of our retail partners (Mediamarkt, BCC, Wehkamp, Bol.com, Coolblue, Expert, VTWonen), you must return the product to that retailer.
- You will receive the full purchase amount, including any standard shipping costs, within 14 days after cancellation. We may wait to refund until we have received the goods, or you have provided proof of return, whichever occurs first.
- Please note that depending on your bank, it may take an additional 2-10 business days for the credit to appear in your account.
- The delivered products are subject to our Terms and Conditions, which can be read here.
Right of withdrawal
You have the right to withdraw from the agreement within a period of 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, physically takes possession of the goods. To comply with the withdrawal period, it is sufficient to send your notification regarding the exercise of your right of withdrawal before the withdrawal period has expired.
Consequences of the withdrawal
If you withdraw from the agreement, you will receive all payments you have made up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), back from us without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the agreement. If you return only part of your order, the delivery costs will not be refunded. We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged any fees for such refunds. We may withhold reimbursement until we have received the goods back, or you have demonstrated that you have returned the goods, whichever occurs first. You must return or hand over the goods to us without undue delay, but in any event no later than 14 days after the day on which you notified us of your decision to withdraw from the agreement. You are on time if you return the goods before the 14-day period has expired. The direct costs of returning the goods are at your expense.
You are only liable for the decrease in value of the goods resulting from the use of the goods that goes beyond what is necessary to establish the nature, characteristics, and functioning of the goods.