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... Returns & Warranty Complaints

Complaints

• If you have a complaint about our products or our service, you can contact us via the contact form. You will not receive an acknowledgment of receipt of your complaint, but we will provide a substantive response within 14 days.

• Are you not satisfied with the handling of your complaint? Then you can submit it to the Disputes Committee via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

Why choose Duux?

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Free shipping from €20,-

Free delivery when you reach the minimum order amount.
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Same day shipping

Fast delivery on all Duux products, so you can enjoy them in no time!
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Free returns within 14 days

Not the perfect fit? Return your order within 14 days, quickly and free.