Product support: Beam 2 Humidifier

This video shows how to install Beam (2).

This video shows how to best maintain Beam (2).

Here are a few steps you can follow to solve your problem:
- Unplug the machine;
- Empty the lower water tank;
- With your finger, move the white float (a ring that surrounds a grey pipe) from bottom to top and turn to make sure it is loose. You will find this float in the reservoir (the bottom).

- Place the water tank back on its base;
- Plug in the mains plug and wait for approx. 1 minute until the water from the water tank has run through to the reservoir;
- Turn on Beam (2) again.

To connect Beam (Mini) to the Duux app, it must be in pairing mode. The WIfi icon should then flash. If this does not happen when you press the "mode" button, you will need to perform a short reset. We ask you to follow these steps:

1. Take the remote control out of Beam (mini);
2. Point the remote control at Beam (mini) and press the Wi-Fi button for 3 seconds until you hear a beep, then release the button;
3. Then press the POWER button on Beam (mini) itself (not on the remote control!) until you hear a beep, then release the button;
4. Wait a few seconds. The Wi-Fi logo should now blink rapidly, after which you can try to connect to the app again.

The remote control is on Beam (mini) (2) itself and can be clicked out from below.

The remote control is on Beam (2) itself and can be clicked out from underneath.