Product support: Neo Humidifier

No, the Duux Neo is not suitable for aromatherapy. Do not use essential oils or fragrances in this device.

This helps prevent damage to the product and keeps the humidifier performing at its best. If you are looking for a Duux humidifier for aromatherapy, it is best to choose a model that is specifically designed for that purpose.

On average, the Neo filter should be replaced every 6 months, depending on usage and water quality. Replacing the filter regularly helps maintain both performance and hygiene.

For the most accurate replacement advice, we recommend always checking the product specifications or user manual for your specific model.

You can put Neo into pairing mode using the small Wi-Fi button on the back of the product. Press and hold this button for about 5 seconds until the light starts flashing.

You can then easily connect Neo in the Duux app.