Product support: Whisper Flex Fan

Send a video and your proof of purchase to service@duux.com. Does your purchase fall within the warranty conditions? We will send you a new fan blade.
Is your purchase not within the warranty? Then you can purchase a new fan blade via this link and then choose the relevant product.

Press and hold the button for a few seconds. It will then go off.

Send a video and your proof of purchase to service@duux.com. Does your purchase fall within the warranty conditions? Then we will exchange the product or the defective part.
Is your purchase not covered by the warranty? Then you can purchase a new fan blade via this link and then choose the relevant product.

There is always some play in the button, so this is normal and you don't have to worry about it. Of course we can always take a look at it with the help of a video, so that we can assess it. In that case please send your video to service@duux.com.

1. Mix (cleaning) vinegar with lukewarm water in a ratio of 1:10.
2. Use this mixture to clean the required parts.
3. Then carefully brush the surface with the adhesive residue until it disappears.
4. Use a damp cloth with tap water to remove any residue.

Do not use caustic or other chemical agents. This may damage the lacquer and is not covered by the warranty.

That may be true. The fan is in standby mode, so to speak, which means that the battery will run out at some point, even though it is not being used.

You don't have to do this, but it is recommended. Your battery will last longer than if you always leave it in while it is plugged in.

In this video we show you how to maintain Whisper Flex.

In this video we show you how to install Whisper Flex.

In this video we show you how to connect Whisper Flex to the Duux app without using bluetooth.

You may have to turn off Whisper Flex (Ultimate) twice with your voice. Unfortunately, this cannot be solved with a software update.

Sometimes the fan blades can be a little stuck. In that case, a small amount of lubricant such as WD-40 can help make the part easier to remove.

Apply only a very small amount to the stuck area and then carefully remove the part.

To disassemble Whisper Flex, first loosen the hidden screw underneath the fan cover. You can then open the cover and remove the other parts.

Next, remove the screw near the fan blades, take off the blades, and then remove the next screw to take off the cover. If you want to remove the extension tube from the base, press the sliders on the underside. For extra support, you can also watch the installation video.

Whisper Flex (Ultimate) has two different pairing modes. To pair the device with the Duux app, it is important that the Wi-Fi icon flashes rapidly. If you press and hold the control dial for 5 seconds, your device will switch to the correct pairing mode and the icon will start flashing rapidly.

If you are sure that the Wi-Fi icon is flashing rapidly, you can go through the app pairing process again. On this page (page: how do I connect my Whisper Flex to the Duux app?) we show you how to do that.

In this video we show you how to connect Whisper Flex to the Duux app without using bluetooth.