If you want to pair your Duux product with Google Home or Alexa, you first need an account in the Duux app. Once this is successful, you can add your product through the Google Home or Alexa app. You then search for the Duux skill. Make sure you select the Duux app (and not 'Duux (Gen 1)'). Next, enter the email address you used to create the account in the app. You will then receive a verification code by email, to which your Duux device is linked.