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Privacy policy

Introduction

Duux B.V. is responsible for the processing of personal data as set out in this privacy statement. We want you to be familiar with how we collect and use your personal data.

What personal data do we collect and process?

Duux processes your personal data because you make use of our services and/or because you provide these to us yourself. Below you will find an overview of the personal data that we process:

  • Name and surname
  • Address details
  • Phone number
  • E-mail address
  • IP address
  • Other personal data that you actively provide, e.g. by creating a profile on this website, in correspondence and by telephone
  • Payment details

We also use social media plugins.

For what purpose and on what basis do we process your personal data?

Duux processes your personal data for the following purposes:

  • Processing your payment
  • Sending our newsletter and/or advertising brochure
  • Offer you the opportunity to create an account
  • To deliver goods and services to you

Duux also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

How long do we keep personal data?

Duux does not keep your personal data any longer than necessary to realise the goals for which your data is collected. This means that personal data will be kept for as long as is necessary to handle your orders, including warranty. The data will then be anonymised, unless there is a legal obligation that requires longer retention.

Access portal

With our portal, you can access a management environment where you can set, enter and change things yourself. When you place an order with us, we use your personal data to process it. In your account we store your personal data and your order history. We keep the data in your account as long as you are an active customer with us. In addition, at any time you can request to have your data removed from your account.

Advertising

In addition to the information on our website, we may also inform you of our new products and services:

  • by email
  • via social media
  • newsletter

We offer you the possibility to ask questions via a contact form in our web shop, where you are asked to fill in various details in order to process your question. You choose which data you provide.

Personalised e-mails
We use your e-mail address, which we obtained as part of your purchase, to inform you about our own similar products and services. You may oppose this by using the unsubscribe option provided in our communications.

If you register for our newsletter, we will use the data required for this purpose or provided separately by you in order to send you our e-mail newsletter regularly on the basis of your consent in accordance with Article 6 Paragraph 1 (a) of the General Data Protection Act. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your e-mail address unless you have expressly agreed to further use of your data or we reserve the right to use data further, which is legally permissible and about which we inform you in this statement.

Sharing your personal data with third parties

Duux shares your personal data with various third parties if this is necessary for the execution of the agreement and to meet a possible legal obligation. We conclude a processing agreement with companies that process your data on our behalf in order to ensure the same level of security and confidentiality of your data. Duux remains responsible for this processing.

What cookies or similar techniques do we use?

Duux uses functional, analytical and tracking cookies. A cookie is a small text file that is stored in the browser of your computer, tablet or smartphone when you first visit this website. Duux uses cookies with a purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work properly and to optimise it. In addition, we place cookies that track your surfing behaviour so that we can offer you tailor-made content and advertisements.

Cookies are also placed by third parties engaged by us. When you visit our web shop for the first time, a notice will be displayed explaining why we use cookies. Your continued use of our web shop will be interpreted as consent to this use of cookies.

We have made agreements with third parties who place cookies about the use of the cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies themselves when they read them. For more information about these applications and how they deal with cookies, please see the privacy statements of these parties (note: these may change regularly).

Third parties that also place cookies on our website are for example advertisers and/or social media companies. Below an overview: Facebook, Pinterest, Youtube, Google and Klaviyo.

You are free to disable cookies through your browser. However, please note that it is possible that our website may not function optimally anymore.

What are your rights and choices?

Viewing, modifying or deleting data

You have the right to inspect, correct or remove your personal data. In addition, you have the right to withdraw your consent for data processing or to object to the processing of your personal data by Duux and you have the right to data portability. This means that you can submit a request to us to send the personal data we have on you in a computer file to you or another organisation named by you. You can send a request for inspection, correction, deletion, data transfer of your personal details or a request to withdraw your permission or to object to the processing of your personal details to service@duux.com. To prevent misuse, we may ask you to provide adequate identification. This is to protect your privacy. We will respond to your request as quickly as possible, but within four weeks.

Of course we will be happy to help you if you have any complaints about the processing of your personal data. However, Duux would like to point out that you have the option of submitting a complaint to the national supervisory authority. For this purpose, you can contact the Dutch Data Protection Authority.

How do we protect your personal data?

Duux takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorised access, unwanted disclosure and unauthorised changes. In particular, we take the following measures:

  • Measures that ensure, on an ongoing basis, the confidentiality, integrity, availability and resilience of processing systems and services;
  • Measures ensuring the ability to restore availability of and access to personal data in a timely manner in the event of a physical or technical incident;
  • Measures for user identification and authorisation;
  • Measures for the protection of data during storage;
  • Measures to ensure the physical security of sites where personal data are processed;
  • Measures for internal IT governance and management and IT security;
  • Measures to ensure limited data retention;
  • Measures to enable data portability and ensure anonymity.

If you have the impression that your data is not secure or there are indications of misuse, please contact our customer service.

How can you contact us?

If you have any questions about how Duux B.V. handles personal data, please feel free to contact our customer service. Our contact details are given below:

Duux B.V.
Veghelsedijk 2f
5406 TE Uden
service@duux.com
+31 (0) 800 1035

Last update: September 2021

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