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ServiceWe are constantly improving the Duux app. On this page you will therefore find an overview of the improvements we have already made and the improvements we are still going to make. This way we are building an app that is easy to use, looks good and is safe for everyone.
Click in the bar at the top to navigate to information about the appropriate app. Not sure which app you have? Enter your serial number below to check which app you need.
Status Duux app
- Latest app version: 4.0.5 (12-08-2024)
- Server Status: Online
- Users receive the following notifications:
- "Session Expired"
- Log in again to fix this problem.
- Users receive the following notifications:
App logo
This page relates to the Duux app. It can be identified by the app logo below.
Available now
- A possible desynchronization between device and app that could occur every ~30 seconds has been fixed.
- Improved operation for Edge Oil
- In some cases the connection date of a device was displayed incorrectly, this has been fixed
- Some users sporadically did not receive an email with verification code, this probability has been significantly reduced
- Due to specific firewall settings, devices sometimes did not respond to the app; this has been resolved.
Planned improvements
- Improved controls for all products
- Compatibility with new generation Bora dehumidifiers (DXDH20/30)
- Improved support for different accessibility settings (font size, animations, etc.)
- Improved Google Assistant & Alexa support
- Support for the full range of Duux Smart products
- Preventing users from having to re-authenticate their accounts unnecessarily
- Improved error handling when an incorrect verification code is entered
- Improved in-app communication for required user actions (pop-ups)
- Preventing unjustified error messages when entering a correct WiFi password
- Preventing in very select cases users from receiving an error message ('device could not be saved') after adding a Duux device
- Improved communication when a device needs a Firmware update
- Improved notification when Bora water tank is full
- Improved notification when Neo's water tank is empty
- (Gen 1) Several minor visual improvements for iPhones with Dynamic Island
Status Duux (gen1) app
- Latest app version: 2.11.0 (09-02-2023)
- Server status: online
- Known failures: None
App logo
The information below relates to the Duux (gen1) app. It can be identified by the app logo below.
