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ServiceWe are constantly improving the Duux app. On this page you will therefore find an overview of the improvements we have already made and the improvements we are still going to make. This way we are building an app that is easy to use, looks good and is safe for everyone.
Click in the bar at the top to navigate to information about the appropriate app. Not sure which app you have? Enter your serial number below to check which app you need.
Status Duux app
- Latest app version: 4.0.11 (4-12-2024)
- Server status: Online
- Users receive the following notifications:
- "Session Expired"
- "Removed from dwelling"
- "Invalid data."
- Please log in again to resolve this issue
- Users receive the following notifications:
App logo
This page relates to the Duux app. It can be identified by the app logo below.
Available now
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- 4.0.11
- Faster response time between your Duux device and the App
- Error messages reported by the device such as "The water tank is full" disappear when the underlying problem is corrected.
- Edge and Bright 2 get more features in schema functionality. Additional functionality for the full range will follow in later updates.
- Various enhancements to improve your experience during peak usage times.
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- 4.0.9
- The problem where a device could not be added (after confirming the device was added, it did not appear on the home screen) has been fixed.
- The failure to display the PM value of Bright 2 on the home screen has been resolved.
- The problem where anonymous users could not connect to Amazon Alexa or Google Assistant (a screen was shown to log in or create an account first) has been fixed.
- The WiFi password issue, where you could not connect after one error even with the correct password, has been resolved.
- A possible desynchronization between device and app that could occur every ~30 seconds has been fixed.
- The app responds faster to changes on the Duux device
- In some cases it could happen that your device was not immediately visible after adding it, this has been fixed.
Planned improvements
- Improved controls for all products
- Improved support for different accessibility settings (font size, animations, etc.)
- Improved Google Assistant & Alexa support
- Support for the full range of Duux Smart products
- Preventing users from having to re-authenticate their accounts unnecessarily
- Improved error handling when an incorrect verification code is entered
- Improved in-app communication for required user actions (pop-ups)
- Preventing in very select cases users from receiving an error message ('device could not be saved') after adding a Duux device
- Improved communication when a device needs a Firmware update
Status Duux (gen1) app
- Latest app version: 2.11.0 (09-02-2023)
- Server status: online
- Known failures: None
App logo
The information below relates to the Duux (gen1) app. It can be identified by the app logo below.
