Customer Service

How can we help you?

What do you have a question about?

Delivery

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To which countries do you ship and what are the delivery times?
When will my order be delivered?
What is the status of my shipment?
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Smart

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How do I connect my product via Bluetooth?
How do I connect my product via Wi-Fi?
How do I link my Duux product with Google Home or Alexa?
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My order

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What are your payment methods?
How do I use a discount code during checkout?
I entered the wrong address for my order. What now?
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Products

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Does the air purifiers have an ioniser?
What is the ideal humidity level in the house?
Where can I find the instructional videos?
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Returns & Warranty

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What are the warranty conditions?
How do I submit a warranty application?
How do I return my order?
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Product support: Browse products

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Frequently Asked Questions

Looking for an answer to your delivery, order, return, or warranty request? You'll find these answers on our dedicated pages.

We ship orders to almost every country in Europe. In the overview below, you can see which countries we deliver to, along with the delivery times and corresponding shipping costs.

Please note: the delivery times below only apply to orders placed before 22:00 and shipped with DPD. Did you choose DHL? Then the delivery times below apply to orders placed before 20:00. Deliveries with Transmission may take 2 business days.

All orders with a total amount above €150 are shipped free of charge!

Country | Delivery time | Shipping costs

Netherlands | Next business day | Free from €20, otherwise €3.99

Belgium | Next business day | Free from €20, otherwise €3.99

Luxembourg | Next business day | €7.99

Germany | 2–3 business days | Free from €80, otherwise €4.99

France | 3–4 business days | Free from €80, otherwise €7.99

Spain | 3–4 business days | Free from €150, otherwise €7.99

Italy | 3–4 business days | Free from €150, otherwise €7.99

United Kingdom | View Duux UK (https://duux.co.uk/) | View Duux UK (https://duux.co.uk/)

Austria | 2–3 business days | €7.99

You'll receive a track & trace link as soon as your order has been shipped from our warehouse. Your chosen carrier will then keep you updated on the delivery status. If you ordered over the weekend, your order will be shipped the next business day.

Can't find the answer you're looking for? Send us a message.

Ben je op zoek naar een antwoord op je levering, bestelling, retour of garantieaanvraag? Deze antwoorden vind je op de gespecialiseerde pagina’s.

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Our live chat is available every working day between 09:00 and 17:00 (CET).

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Our Facebook is available every working day between 9:00 and 17:00 (CET) for all your questions.

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Would you like to speak to Duux on the phone? That's also possible!

+31 800 1035

Why choose Duux?

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Free shipping from €20,-

Free delivery when you reach the minimum order amount.
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Same day shipping

Fast delivery on all Duux products, so you can enjoy them in no time!
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Free returns within 14 days

Not the perfect fit? Return your order within 14 days, quickly and free.