Customer Service

How can we help you?

What do you have a question about?

Delivery

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To which countries do you ship and what are the delivery times?
When will my order be delivered?
What is the status of my shipment?
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Smart

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How do I connect my product via Bluetooth?
How do I connect my product via Wi-Fi?
How do I link my Duux product with Google Home or Alexa?
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My order

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What are your payment methods?
How do I use a discount code during checkout?
I entered the wrong address for my order. What now?
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Products

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Does the air purifiers have an ioniser?
What is the ideal humidity level in the house?
Where can I find the instructional videos?
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Returns & Warranty

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What are the warranty conditions?
How do I submit a warranty application?
How do I return my order?
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Product support: Browse products

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Frequently Asked Questions

Looking for an answer to your delivery, order, return, or warranty request? You'll find these answers on our dedicated pages.

We ship to almost every country in Europe.

Delivery Times & Costs:

Austria

• Delivery: 2-3 business days
• Costs: Free from €80, otherwise €7.99

Baltics (Estonia, Latvia, Lithuania)

• Delivery: 3-5 business days
• Costs: €12,99

Belgium

• Delivery: 1-3 business days
• Costs: Free from €20, otherwise €3.99

Bulgaria

• Delivery: 3-5 business days
• Costs: €12,99

Croatia

• Delivery: 3-5 business days
• Costs: €12,99

Czech Republic

• Delivery: 2-3 business days
• Costs: Free from €150, otherwise €7.99

Denmark

• Delivery: 2-3 business days
• Costs: Free from €150, otherwise €7,99

Finland

• Delivery: 3-5 business days
• Costs: €16.99

France

• Delivery: 2-3 business days
• Costs: Free from €80, otherwise €7.99

Germany

• Delivery: 2-3 business days
• Costs: Free from €80, otherwise €4.99

Hungary

• Delivery: 3-5 business days
• Costs: €12,99

Italy

• Delivery: 2-3 working days
• Costs: Free from €150, otherwise €7.99

Luxembourg

• Delivery: 1-2 business days
• Costs: Free from €80, otherwise €7.99

The Netherlands

• Delivery: Next business day
• Costs: Free from €20, otherwise €3.99

Poland

• Delivery: 2-4 business days
• Costs: Free from €80, otherwise €7.99

Portugal

• Delivery: 3-5 business days
• Costs: €12,99

Romania

• Delivery: 3-5 business days
• Costs: €12,99

Slovakia

• Delivery: 3-5 business days
• Costs: €12,99

Slovenia

• Delivery: 3-5 business days
• Costs: €12,99

Spain

• Delivery: 2-3 working days
• Costs: Free from €150, otherwise €12.99

United Kingdom

• View Duux UK for details.

Shipping carriers:

• DPD: Delivery times apply on order places before 22:00
• DHL: Delivery times apply on order places before 20:00
• Transmission: May take up to 2 working days.

You'll receive a track & trace link as soon as your order has been shipped from our warehouse. Your chosen carrier will then keep you updated on the delivery status. If you ordered over the weekend, your order will be shipped the next business day.

Can't find the answer you're looking for? Send us a message.

Ben je op zoek naar een antwoord op je levering, bestelling, retour of garantieaanvraag? Deze antwoorden vind je op de gespecialiseerde pagina’s.

Why choose Duux?

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Free shipping from €20,-

Free delivery when you reach the minimum order amount.

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Free returns within 14 days

Not the perfect fit? Return your order within 14 days, quickly and free.