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4 saving tips for your energy bill

4 saving tips for your energy bill 1. Spread the heat By placing a fan in the heat stream of your heater, warm air is spread through the room more efficiently and faster. As a result, the temperature in the room will feel comfortable sooner and you won't have to heat for as long. To do this, turn the fan to the lowest setting and [...]

What is the difference between the Duux (Gen 1) and Duux app?

We have added and improved several functionalities in the Duux app. For example, it is easier to connect your device (even without an account), you can easily set schedules (already available for Edge and Threesixty 2, later available for other products) and you can view historical data in the graph view. In addition, the design of [...]

Which Duux products are currently compatible with the Duux app? 

Both our Threesixty 2 and Edge electric heaters are compatible with the Duux app. You can recognize this by the serial number on the device, which starts with '22'. Through this link you can easily enter the serial number of your Duux device, so you immediately know which app is compatible with your product.

The new Duux app

The new Duux app Curious about the new features or want to know which Duux app is right for your product? Then read on! Improved paring process Connecting your product has never been easier. Just install the app, add your product and you're ready to go. In the unlikely event something goes [...]

How do I connect my product via WiFi?

The pairing instructions vary by product. Click on any of the products below to view the pairing instructions on YouTube: Humidifiers Beam (2) Beam mini (2) heaters Threesixty (2) Edge Fans Whisper Flex Whisper Flex Ultimate Mobile air conditioners Blizzard North air purifiers Tube Bright

Customer service

Our customer service is limited from Dec. 24 through Jan. 5. Responses may take longer than you are used to from us. What can we help you with? View our shipping costs and delivery times Returns are available within 14 days Our products have a 2-year warranty App Duux app status page Product connect to WiFi Product [...]

My Whisper Flex (Ultimate) won't connect with the app. What can I do?

Whisper Flex (Ultimate) has two different pairing modes. To pair the device with the Duux app, it is important that the Wi-Fi icon flashes quickly. If you press and hold the dial for 5 seconds, your device will enter the correct pairing mode and the icon will flash rapidly. If you are sure that the [...]

How do I connect Bright to the Duux app?

In the video below, we show you how to connect Bright to the Duux app. Note: This video only applies to certain serial numbers:DXPU06: 0500001 - 0501800DXPU07: 0500001 - 0501600 Other serial numbers work with the Bluetooth roadmap. Please read this article.

How do I connect my product using Bluetooth?

This explanation only applies to Edge, Threesixty 2, Beam mini 2, Beam 2, Whisper Flex Ultimate, Whisper Flex (with serial number starting with 22CF) and Bright (all serial numbers except ending in: 0500001 to 0501800 or: 0500001 to 0501600) Turn on Bluetooth on your phone and go to the Duux app. Make sure your device is in the [...]

How often should I clean my Ovi?

Replace the water in the water tank every day with fresh water. Lime scale or dirt in the water can promote the growth of bacteria or mould, which can lead to unpleasant odours and health problems. We also recommend cleaning your appliance every month. How to do this is explained here.

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