Search Results for: Threesixty
What is the difference between the Duux (Gen 1) and Duux app?
We have added and improved several functionalities in the Duux app. For example, it is easier to connect your device (even without an account), you can easily set schedules (already available for Edge and Threesixty 2, later available for other products) and you can view historical data in the graph view. In addition, the design of [...]
Which Duux products are currently compatible with the Duux app?
Both our Threesixty 2 and Edge electric heaters are compatible with the Duux app. You can recognize this by the serial number on the device, which starts with '22'. Through this link you can easily enter the serial number of your Duux device, so you immediately know which app is compatible with your product.
The new Duux app
How do I connect my product via WiFi?
The pairing instructions vary by product. Click on any of the products below to view the pairing instructions on YouTube: Humidifiers Beam (2) Beam mini (2) heaters Threesixty (2) Edge Fans Whisper Flex Whisper Flex Ultimate Mobile air conditioners Blizzard North air purifiers Tube Bright
I get a time-out message when trying to connect to the app.
There are several possible causes for timeouts, most of which have to do with specific settings in your router. In general, if you have problems connecting, we can always recommend setting up a guest network on your router that uses only the 2.4 GHz band. Consult the manual of your [...]
Should the main network always be 2.4 GHz or only for connecting the product?
You can simply switch the network back to 2.4 AND 5GHz after connecting, as your phone must be on the same Wifi frequency as your Duux device to initiate communication. This communication is little more than the login information for your router. Once your Duux device has the login credentials, it will [...]
How do I connect my product using Bluetooth?
This explanation only applies to Edge, Threesixty 2, Beam mini 2, Beam 2, Whisper Flex Ultimate, Whisper Flex (with serial number starting with 22CF) and Bright (all serial numbers except ending in: 0500001 to 0501800 or: 0500001 to 0501600) Turn on Bluetooth on your phone and go to the Duux app. Make sure your device is in the [...]
Can I connect multiple devices to the same power outlet?
It is not recommended to connect multiple appliances to the same socket in addition to Threesixty (2), as the required power supply then exceeds 1800 watts.