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Please note that as of 2024, Stay Cool warranty applies only to purchases through duux.com

Have you recently purchased a mobile air conditioner and has a problem arisen? Fill in your details below and we will contact you immediately to schedule an appointment for repair. If your mobile air conditioner cannot be repaired, we will replace it with a new one immediately. Please fill in the form completely so that your request can be processed immediately. You will receive an e-mail confirming your request.

Please note that our conditions apply to the Stay Cool guarantee.

    Please choose below 3 dates and parts of the day when you are available so we can easily schedule a service appointment. Please note: make sure there are at least 3 business days between the request date and your availability. We will coordinate the dates with one of our technicians and contact you within 3 business days. Weekend days are excluded.

    Upload your Proof of Purchase here:(Maximum 5MB in JPG, JPEG or PDF)

    I agree to the terms and conditions and the processing of my personal data in accordance with the Privacy Statement of Duux.

    You can view the privacy statement and conditions here

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