How can we help you?

... Smart My product is showing as offline in the app. How can I fix this?

My product is showing as offline in the app. How can I fix this?

If your product is showing as offline, you can follow the steps below to easily fix this.
1. Close the Duux app completely (remove it from multitasking/open apps);
2. Unplug your Duux device for ± one minute and then plug it back in;
3. Wait until the WiFi indicator lights up (this may take two minutes);
4. Launch the Duux app.

Why choose Duux?

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Free shipping from €20,-

Free delivery when you reach the minimum order amount.
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Same day shipping

Fast delivery on all Duux products, so you can enjoy them in no time!
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Free returns within 14 days

Not the perfect fit? Return your order within 14 days, quickly and free.