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Customer Service My Edge shows an OPEN message. What does it mean?

My Edge shows an OPEN message. What does it mean?

The OPEN message means the Edge has detected a sudden drop in temperature. To save energy, the product temporarily stops heating automatically.

If the temperature drops by about 5 degrees within 10 minutes, the product assumes that a window or door is open. Press any button within 1 minute to keep the current settings. If you do not, the Edge will switch to standby.

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