Have you suffered damage to your home or belongings caused by a Duux product?

We are sorry to hear that you have experienced damage to your home or belongings. Of course, we would be happy to work with you to explore possible solutions.

If you have suffered damage to your home, we advise you to first report this to your own home insurance provider or, if you are renting, to your landlord.

Home insurance often provides coverage based on the actual repair costs or the costs required to restore the property to its original condition.

Contents insurance, in many cases, provides coverage based on the replacement value of the damaged items.

If you are not insured for the damage incurred, please let us know so we can explore a solution. If Duux BV is found to be liable for the damage and its liability insurance needs to be invoked, compensation will be provided in accordance with the law.

The law states that liability should be settled based on the current value of the item or that a deduction should be applied for depreciation. In many cases, this results in a less favorable financial outcome than if you were insured yourself.