FAQ

Click on below service to find a detailed step-by-step guide how to connect your Duux app to the voice assistant platform:

• How do I add a new product?

If you haven't added any devices yet, press the green button "Add device" on the main screen. Select the product you would like to connect and follow the pairing instruction on the device. if you've already added devices before, use the "+ button" in the top right corner of the main screen to add a new device.

• How do I update my location?

In the main overview, click the "Settings" icon in the top left corner. Select "Update location" and drag the screen to your location or use the geo-location button in the right top corner to automatically adjust your location. Please allow a few moments before your location is updated on the main screen.

• How do I add members to my family?

In the main overview, press the "Settings icon" in the top left corner. Select "Family" and choose the family you wish to add someone to. Use the "+ icon" in the top right corner to add a new family member. Please note that you can only add family members with an existing Duux account. If you would like to give administrator rights to your new family member, switch the "Toggle button" in the top right corner to the "ON position."

• How do I delete a family member?

In the main overview, press the "Settings icon" in the top left corner. Select "Family" and choose the family you wish to delete someone from. Press the red "Trash bin icon" next to the name of the family member you wish to delete and confirm in the pop-up window.

• How do I switch between different families?

In the main overview, press the "Settings icon" in the top left corner. Select "Family" and use the "Radio button" in front of the family to switch between different families.

• How do I change the name of my product?

In the main overview, select the connected product you wish to change the name of. Once selected, swipe up the "Settings tray" on the bottom side of the screen. Choose "Settings" and press on the exiting name to edit.

• How do I delete a device?

In the main overview, select the connected product you wish to delete. Once selected, swipe up the settings tray on the bottom side of the screen. Choose "Settings" and press the red "Delete button" to delete the device. Please note, this device will also be deleted for all members in your family.

• I'm not able to delete a product or add/delete a family member. What's wrong?

Please ask your family admin for administrator rights to be able to perform these actions.

• I'm not able to connect to a public/open WiFi spot without password. What's wrong?

Due to firewalls it's not possible to connect to a public/open WiFi spot without password

• I'm not able to connect to my home network. How can I check if my signal is strong enough?

Try to put your device closer to your central network router. Alternatively you can check the WiFi signal strength at any location in your home by using a WiFi signal strength meter app.

Dowload free app for Android or iOS

• I'm not able to connect to my home network. What could be wrong?

1. Make sure your device and router are turned on.

2. Make sure the network environment has strong and stable signals. Configure your smartphone or tablet on the same local network close to the device and open a web page to check if browsing is smooth and stable. To test the strength of your connection at a specific location, you can search the App Store or Google Play store for a 'WiFi Analyzer'.

3. If the network functions stably on your mobile phone or tablet, but the network connection of the Duux device still fails, check whether the router is overloaded. You can deactivate a device's Wi-Fi function and turn it back on after a short period of time to remedy this.

4. Check that the password of the router you entered is correct. If the device is not added, the password may have been entered incorrectly. Please note the following when configuring and entering the password:

- The Duux App supports the following characters in the WiFi password: numbers, letters and special symbols (e.g. /, -, !, ?, *). Language specific characters such as Arabic, Spanish, Chinese characters etc. are currently not supported. The length of the password can be up to 58 characters.

- Make sure your smartphone or tablet automatically puts an uppercase letter first when entering the password. This is because the input is case-sensitive and if your password starts with a lowercase letter, this may cause the password to be entered incorrectly.

5. Make sure your smartphone or tablet is set to a 2.4 GHz Wi-Fi band, not a 5 GHz band.

Important: Modern routers in some cases offer standard 2.4GHz and 5GHz on the same WiFi signal (called Dual Band connection). This may cause pairing problems when your smartphone or tablet is connected to the 5GHz band of the signal by default. Both your smartphone or tablet and your Duux Smart Device must be connected to the 2.4GHz band of the same WiFi signal.

To solve this problem, you can disable the 5Ghz band in your router settings or create a second WiFi signal for this purpose. Please refer to your router's manual.

Advanced:

6. Make sure the encryption method and authentication type are set to WPA2-PSK and AES respectively, for the router's wireless settings. Both can also be set to Auto mode. Make sure the wireless mode is not only set to 802.11n. The exact designation of these settings varies by router manufacturer. Please refer to your router's manual for exact instructions on how to adjust these settings.

7. If wireless MAC address filtering for the router is enabled, remove your device from the router's MAC address filtering list to make sure the device is allowed to connect to the network. You can also disable MAC address filtering. The exact designation of these settings varies depending on the router manufacturer. Refer to your router's manual for exact instructions on how to adjust these settings.

8. Make sure that the DHCP service on the router is enabled so that the Duux Smart Device can be automatically assigned an IP.